About Lights On Banks

At Lights On Banks we are passionate about lighting. Meet our team.

Sales

Sue Van Rycke

Store Manager, Buyer & Sales

Sue has been in the lighting business in Kelowna for over 20 years. Well-known by top builders and designers, she has the uncanny ability to pick a beautiful lighting package at a great price. Sue and her husband Rob were the architects of Lights ON, opening the showroom in November, 2013.

Tim Karila

Outside Sales

Tim looks after our commercial sales and does the recessed takeoff’s for our larger custom homes as well as handling our developer multi-unit projects. In lighting for over 25 years, Tim is well-known in the Okanagan for his ability to put a great lighting plan together. Sue and Tim have worked together in the Okanagan for over 15 years!

Anissa Chilton

Sales and Social Media

Anissa comes to us from an interior design background, having graduated from Kelowna’s Centre for Arts and Technology. She worked for Sticks & Stones interior design for a stretch, then as the office manager for Impact Builders before joining Lights On Banks in the fall of 2018. Anissa is available by appointment only.

Heather Craine

Lighting Layouts and Lighting Design

Heather, a graduate of B.C.I.T’s interior design school, has over ten years’ experience in commercial lighting and supply, most recently with Mac’s II Agencies and Gescan in Vancouver. Her specialty is creating lighting layouts. Heather is one of only six Certified Lighting Consultants in Canada, so she is highly sought after by builders for her lighting layout expertise, especially for high-end homes. Lighting is so important to the comfort and function of your home, so come in to see Heather for a free lighting plan evaluation. Heather is in our showroom Mon-Fri 9am-2pm.

Lights On Banks – Signature Service Team

Rob Van Rycke

Business Manager / Marketing / IT

Rob looks after the general administration and the marketing for the company. An entrepreneur for 40+ years, he tends to work in the background on planning, banking, infrastructure, ad design, website development and social media programs, SEO management (SHOUT Marketing) and other “seemingly unimportant” things that no one else wants to do (or can do). Rob has an extensive history involving entrepreneurial startups and for over 30 years travelled across North America at a trainer, business coach and public speaker. Rob just released his latest book, “Sellegrity” for professional salespeople – available now on Amazon.com. If he’s on the showroom floor, he’ll likely engage you with all kinds of questions – beware, he loves to interact!

Lighting Repairs and Modifications: Rob, Sue’s husband of 40 years, has been rebuilding light fixtures for the past 12 years in Kelowna, from bedside “touch” lamps to century-old European chandeliers. All those old chandeliers at the Gasthaus in Peachland – Rob did them all to meet CSA specs. Need something re-wired? A plug put on? A new socket? The “old guy” in the back is “your guy” in the Valley.

Monica Connor

Accounts Payable, Receivable, Inventory Reconciliation

Monica looks after our A/P and A/R – payables and receivables – as well as our product warranty and damages claims with our suppliers. She makes sure our warehouse operations are accurate and up-to-date. She’s our whiz gal – don’t know how she handles it all but she does – and with a smile!

Shayne Ganske

Warehouse Manager

Shipping, Receiving and Field Deliveries. Long, tall Shayne is the guy who looks after all of our “to-site” product deliveries and warehouse product movements– including assembling and hanging the fixtures in our showroom. He is always in-demand. Quiet, diligent, and reliable.

Dan Van Rycke

Installations, Cleaning, Repair

Dan is back! Our “secret weapon” in the field, Dan has returned to assist us in field customer services, including installations, field repairs and fixture cleaning. Dan brings more than a dozen years’ experience in the lighting industry directly to your door. Fixture not working? Call Dan – or bring it in if you can. Chandelier need cleaning? Fan not turning? He’s the man – all done carefully and quietly by hand in your home. Need it installed? He’ll do it in half the time that your local sparkie can – and without leaving a single fingerprint! He’s Mr. Careful – but also Mr. Quick!

Lora Cassell

Defectives, Social Media, Photography

Lora has recently joined the Lights On Banks staff as part of our accounting staff, supporting Monica Connor and specializing in returned and defective products. Lora comes to us with many years experience at Prospera Credit Union. Aside from her bookkeeping and banking talents, she is also an accomplished photographer (Casslyn Photography) and has been our field photographer for several years, documenting the many high-end projects we do in Kelowna and surrounding areas. She is also part of our social media team of Anissa, Natasha and Rob. Lora is in the showroom Wed-Fri, 9 am-5 pm.

Norton

Customer Service Dog-In-Residence

Well, what can we say about Norton. Oh, how our customers and staff love this pooch! He’s15 years old now, a Schnauzer-Maltese mix, and starting to feel the aches and pains of life! Loves all customers and kids – gentle as a lamb and twice as soft. Rescued” as a pup, he’s come a long way from the days of high anxiety and corner-cowering. He’s Rob’s dog – and it’s obvious.